The Storm Ended 24 Hours Ago. How Many Roofing Leads Did You Already Lose?
A hailstorm moves through your market on a Tuesday afternoon. By 6pm, homeowners are in their driveways looking at dented gutters and damaged
Perceptionist Blog
Quick tips and deeper insights to help your business grow. Explore the latest from the Perceptionist team on customer experience, sales, and service excellence.
The HVAC Calls You Are Not Answering Are Worth More Than the Ones You Are
It is 6:47pm on a Thursday. Your office closed at 5. Your dispatcher went home. Your on-call tech is wrapping up a job
How Much Does Missed Calls Cost HVAC Business
What Every Missed Call Is Actually Costing Your HVAC Business It is a Tuesday in July. Your tech is finishing up a compressor
How Missed Calls Are Costing Your Business 10 to 30 Percent of Revenue and How to Fix It
Your phone rings. Your technician is on a roof or under a crawlspace or wrapping up a job across town. Nobody answers. The
Your Business Hours End at 5pm. Your Customers’ Emergencies Don’t.
It’s 6:47pm on a Friday. A homeowner’s air conditioning unit just shut down. Outdoor temperature is 94 degrees. She picks up her phone,
AI Call Centers: Smarter Technology, Better Human Conversations
The phrase AI Call Centers has become one of the most searched and debated topics in customer service. Every week there is a
How First Call Resolution Impacts Customer Lifetime Value
Most businesses focus heavily on generating new leads. Ads, SEO, referrals, and promotions all aim to get the phone to ring. But what
Missed Calls Are Costing Contractors Thousands Every Month
Most contractors do not realize how much money they lose before a job ever starts. It is not poor workmanship.It is not pricing.It